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Priority Status Target Response Time
A Emergency 24 Hours
B Urgent 10 Days
C Routine 28 Days
D Planned Depending on extent of works
Sometimes it is not possible to complete the repair within the required timescale, such as:
1. Extreme weather conditions
2. If the work is included in a planned maintenance programme If we have to order parts
3. If we need to inspect the work
4. If there are access difficulties
5. If we need to order parts
Repair Categories
Repairs Response Times
Luxury Multiple Occupancy Rental Specialists
Propery Safety
All our properties feature:
Integrated Fire Alarms
Fire Doors
CCTV
24 Hour Contact Number
Weekly Inspections
Access Control on External Doors
Propery Comfort
All our properties feature:
Whole House Ventilation System
Acoustic Sound Reducing Technology
Free High Speed WiFi
Weekly Cleaning Service to Public Areas
High Pressure Hot Water Systems
All Kitchen Appliances including Tumble Dryers
Rooms/Apartments
All our properties feature:
All Bills Included
32" LED Flat Screen TV
Freeview
Furniture less than 24 Months Old
Sofa or Tub Chair
Desk
Luxury comes as standard....