In order to ensure that repairs are prioritised in relation to how urgent they are, we have agreed a set of response times. All repairs are put into different categories for which the response times are as follows:-

Priority        Status                Target Response Time

A                 Emergency        24 Hours

B                 Urgent               10 Days

C                 Routine              28 Days

D                 Planned             Depending on extent of works  

Sometimes it is not possible to complete the repair within the required timescale, such as:

1. Extreme weather conditions

2. If the work is included in a planned maintenance programme If we have to order parts

3. If we need to inspect the work

4. If there are access difficulties  

5. If we need to order parts

Repair Categories

Repairs Response Times

Propery Safety

All our properties feature:

Integrated Fire Alarms

Fire Doors

CCTV

24 Hour Contact Number

Weekly Inspections

Access Control on External Doors

Propery Comfort

All our properties feature:

Whole House Ventilation System

Acoustic Sound Reducing Technology

Free High Speed WiFi

Weekly Cleaning Service to Public Areas

High Pressure Hot Water Systems

All Kitchen Appliances including Tumble Dryers

Rooms/Apartments

All our properties feature:

All Bills Included

32" LED Flat Screen TV

Freeview

Furniture less than 24 Months Old

Sofa or Tub Chair

Desk

Luxury comes as standard....